Return & Refund Policy

Last Updated: May 2026

At Unfooled, customer satisfaction is important to us. We want you to feel confident while shopping for skincare products with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• Products must be sealed and in original packaging
• The product should include tags, labels, and proof of purchase
• The item must not be damaged due to misuse

Because our products are skincare and personal care items, we cannot accept returns of opened or used products for hygiene and safety reasons.

How to Start a Return

To request a return, please contact us at:

📧 company@unfooled.co.in

Please include:

• Your order number
• Product details
• Reason for return
• Images (if the item is damaged or incorrect)

Once your return request is approved, we will provide return instructions and the return shipping address.

Items sent without prior approval may not be accepted.

Damaged, Incorrect, or Defective Products

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• The wrong item
• A defective item

Contact us within 48 hours of delivery at:

📧 company@unfooled.co.in

We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used skincare products
• Personal care items used after delivery
• Gift cards
• Sale or clearance products
• Customized or special-order items

If you are unsure whether your item is eligible, please contact our support team before requesting a return.

Exchanges

We currently do not offer direct product exchanges.

If you wish to replace a product, you may:

• Return the eligible item
• Place a new order separately after return approval

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing may take 7–10 business days
• Banks and payment providers may require additional time to reflect the refund

If you have not received your refund within 15 business days after approval, please contact us.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Returned items must remain unused, sealed, and in original packaging.

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