Frequently Asked Questions

Once your order has been shipped, we’ll
share the tracking details with you by email, SMS or WhatsApp. Please allow
around 24–48 hours for the tracking information to become active.

Most orders reach you within 3–7 business
days after dispatch. Deliveries to remote, rural and ODA locations may take a
little longer.

If you need to make a change, please
contact our support team as soon as possible. We’ll be happy to help if your
order hasn’t already been packed or dispatched.

Tracking information can sometimes take up
to 48 hours to appear after dispatch. If it still hasn’t updated after that,
please reach out to us and we’ll be happy to check it for you.

The courier may make another delivery
attempt or contact you to arrange one. If delivery cannot be completed after
repeated attempts, the package may be returned to us.

We accept Credit/Debit Cards, UPI, Net
Banking, Mobile Wallets and Cash on Delivery on eligible products and
serviceable PIN codes.

Yes, COD is available on eligible products
and PIN codes. You’ll see the option at checkout whenever it is available.
Additional COD charges may apply in some cases.

Please give it a few minutes and check your
order history, email, SMS or WhatsApp for confirmation. If your payment was
deducted but the order wasn’t created, the amount is normally refunded
automatically within 5–7 business days.

Please contact our Customer Care team
within the applicable return period and share your order number, reason for
return and any photos or videos requested. Once we review your request, we’ll
guide you through the next steps.

Eligible, unused products in their original
packaging can be returned within 30 days of delivery, subject to the return
policy.

Once your returned product has been
received and inspected, approved refunds are generally processed within 7–10
business days.

You can use the tracking link shared with
you by email, SMS or WhatsApp.

You can request cancellation through My
Orders or by contacting our Customer Care team. We’ll be able to help if the
order hasn’t yet been packed or shipped.

Once an order is confirmed, changes to
products, quantities, colours, models or payment methods may not be possible.
If required, you can request cancellation before dispatch and place a new order
with the correct details.

Yes, individual items can be cancelled if
they haven’t been packed or shipped. If you’re unable to do this through your
account, our Customer Care team will be happy to assist.

Please contact us within 48 hours of
delivery with your order details and clear photos of the package, shipping
label and invoice. An unboxing video can also help us resolve the issue more
quickly.

Please check with family members,
neighbours, security or reception first. If you still can’t locate the package,
contact us within 48 hours of the delivery update so we can help investigate
with the courier.

Please contact us within 48 hours of
delivery with your order number, a description of the issue, photos of the
product and packaging, and an unboxing video if available. Once we verify the
issue, we’ll guide you through the appropriate resolution.